Refund policy

At impericona.shop, we want customers to feel confident when shopping with us. This Return and Refund Policy explains our standard procedures for returns, refunds, exchanges, cancellations, damaged products, incorrect merchandise, missing items, and other related matters.

Please review this policy carefully before completing a purchase.

For return or refund assistance, contact:

Email: info@impericona.shop
Website: impericona.shop

1. 30-Day Return Period

Eligible merchandise may be returned within 30 days after delivery.

The return period begins on the date the order is delivered to the customer.

Return requests submitted after the 30-day period may not be accepted unless:

• The merchandise is defective

• The merchandise was incorrectly supplied

• Applicable law requires otherwise

2. Return Eligibility

To qualify for a standard return, merchandise should generally:

• Be returned within 30 days after delivery

• Be unused

• Be unworn

• Be unwashed

• Be unaltered

• Be in substantially the same condition in which it was received

• Be free from stains or unusual odors

• Include original tags when provided

• Include original accessories or components where applicable

• Include original packaging when reasonably possible

• Include sufficient proof of purchase

Merchandise that shows substantial evidence of use, wear, washing, alteration, contamination, or customer-caused damage may not qualify for a full refund where permitted by law.

This does not reduce customer rights relating to defective or incorrectly supplied merchandise.

3. How to Request a Return

To request a return, contact:

info@impericona.shop

Please include:

• Your order number

• Your name

• Email address associated with the order

• Product you wish to return

• Reason for the return

If the product is damaged, defective, or incorrect, please also include clear photographs showing the issue.

We will review the request and provide appropriate return instructions when applicable.

4. Do Not Send Merchandise Without Instructions

Customers should not send merchandise back before receiving or following the applicable return instructions.

The address displayed on the original shipping package may belong to:

• A warehouse

• Fulfillment center

• Shipping carrier

• Logistics provider

• Other third-party facility

and may not be authorized to process customer returns.

Unauthorized returns may experience delays or may not be properly received.

5. Return Shipping Costs

For discretionary returns, including situations where the customer:

• Changes their mind

• No longer wants the merchandise

• Selects an unsuitable product

• Selects the wrong size or variation

the customer is generally responsible for return shipping costs.

If the return is necessary because we sent incorrect merchandise or because the product arrived materially damaged or defective, reasonable return shipping costs will be handled appropriately.

6. No Standard Restocking Fee

We do not charge a standard restocking fee for eligible merchandise returned in accordance with this policy.

Returned products must still satisfy the applicable return conditions.

7. Return Packaging

Returned merchandise should be packaged securely.

Whenever reasonably possible, use:

• Original product packaging

• Protective packaging

• Suitable shipping materials

to reduce the risk of damage during return transit.

8. Trackable Return Shipping

When the customer is responsible for return shipping, we strongly recommend using a trackable shipping method.

Please keep:

• Shipping receipt

• Tracking number

• Proof of shipment

until the return process has been completed.

9. Return Inspection

After returned merchandise is received, we may inspect it to confirm:

• Correct item was returned

• Product condition

• Presence of original tags

• Presence of accessories

• Evidence of wear

• Evidence of washing

• Alteration

• Damage

• Other relevant conditions

10. Refund Approval

If the return is approved after inspection, the applicable refund will generally be issued to the original payment method.

11. Refund Processing Time

After a refund is issued, additional processing time may be required by:

• Bank

• Credit card issuer

• Payment processor

• Financial institution

This processing period is outside our direct control.

12. Refund Amount

For an approved full return, the refund generally covers the amount actually paid for the eligible returned merchandise. Once the returned merchandise has been received and the return has been approved, the refund will be credited to the original payment method within seven business days.

If a promotion or discount was applied, the refund may reflect the discounted amount actually paid.

13. Return Shipping Refunds

Return shipping costs paid by the customer for discretionary returns are generally not refundable unless required by law.

14. Partial Refunds

Where permitted by applicable law, a partial refund may be issued when merchandise is returned:

• With missing components

• With customer-caused damage

• With substantial signs of use

• After alteration

• In a materially different condition from how it was delivered

The amount of any reduction will depend on the circumstances.

15. Damaged Products

Please inspect your order after delivery.

If a product arrives damaged, contact:

info@impericona.shop

as soon as reasonably possible.

Include:

• Order number

• Description of the damage

• Clear photographs of the merchandise

• Photographs of packaging where relevant

Please retain the product and packaging while the request is being reviewed.

16. Defective Products

If you believe merchandise has a manufacturing defect, contact us and explain the issue.

We may request photographs or other reasonable supporting information.

Possible resolutions may include:

• Replacement

• Return

• Refund

• Other appropriate solution

depending on the circumstances.

17. Incorrect Merchandise

If you receive merchandise different from what you ordered, contact us promptly.

Please provide:

• Order number

• Product ordered

• Product received

• Photographs

After review, we will provide appropriate instructions.

Customers will not be required to bear reasonable return shipping costs when merchandise must be returned because of our fulfillment error.

18. Missing Items

Orders may occasionally be divided into multiple shipments.

Before reporting an item as missing, please review all available tracking information associated with your order.

If all shipments have arrived and merchandise is still missing, contact:

info@impericona.shop

19. Lost Shipments

If tracking suggests a package may have been lost during transit, contact us with:

• Order number

• Customer name

• Shipping address

• Tracking number if available

We will review the available shipment information.

20. Package Marked Delivered

If carrier tracking shows that a package has been delivered but you cannot locate it, first check:

• Mailbox

• Front porch

• Side entrance

• Garage area

• Parcel locker

• Mailroom

• Reception

• Household members

• Neighbors

• Property management

You may also contact the shipping carrier.

If the package remains missing, contact us with your order information.

21. Exchanges

If you wish to exchange an eligible product for another:

• Size

• Color

• Style

• Product option

contact:

info@impericona.shop

Exchange availability depends on current inventory.

In some situations, we may recommend returning the eligible original product for a refund and placing a new order.

22. Size Exchanges

If an eligible product does not fit, contact us during the return period.

Requested replacement sizes cannot be guaranteed because inventory may change.

23. Color Exchanges

If you wish to exchange merchandise for another available color, contact customer service.

Availability cannot be guaranteed.

24. Sale and Promotional Merchandise

Unless otherwise expressly disclosed, sale or promotional merchandise may generally be returned if it satisfies the standard requirements of this policy.

25. Non-Returnable Merchandise

Certain products may be excluded from return where appropriate because of:

• Hygiene

• Health

• Safety

• Customization

• Legal restrictions

Examples may include:

• Personalized merchandise

• Custom-made products

• Certain hygiene-sensitive products after opening or use

• Gift cards where applicable

• Perishable merchandise

• Products prohibited from return by law

26. Order Cancellation

If you wish to cancel an order, contact:

info@impericona.shop

as quickly as possible.

We will attempt to process the cancellation before fulfillment begins.

Cancellation cannot be guaranteed.

27. Orders Already Shipped

Once an order has shipped, it generally cannot be cancelled while in transit.

After delivery, eligible products may be returned under this policy.

28. Order Changes

Requests to change:

• Product

• Size

• Color

• Quantity

• Shipping address

should be submitted as soon as possible.

Changes cannot be guaranteed after fulfillment begins.

29. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional reshipping costs may apply where legally permitted.

30. Refused Deliveries

Refusing delivery does not automatically constitute an approved return.

Customers wishing to return merchandise should generally accept delivery and follow our return procedure.

31. Undeliverable Packages

A shipment may be returned because:

• Address is incorrect

• Address is incomplete

• Delivery attempts failed

• Recipient cannot be identified

• Package was refused

• Package was not collected

If this occurs, contact customer service to discuss available options.

32. Unauthorized Returns

Merchandise sent without following our return instructions may be delayed or rejected where legally permitted.

33. Proof of Purchase

We may require proof of purchase before processing a return or refund.

Acceptable information may include:

• Order number

• Confirmation email

• Email associated with the order

• Other information allowing us to verify the transaction

34. Incorrect Item Returned

Customers are responsible for making sure the correct merchandise is included in a return package.

We cannot guarantee recovery of unrelated products or personal items sent by mistake.

35. Fraudulent Returns

We reserve the right, where legally permitted, to investigate potentially fraudulent or abusive return activity.

Examples may include:

• Returning a different item

• Deliberately damaging merchandise

• Submitting false claims

• Returning counterfeit merchandise

• Manipulating return procedures

• Repeated abusive activity

36. Chargebacks and Payment Disputes

If you experience a problem with an order, we encourage you to contact us before initiating a payment dispute.

Email:

info@impericona.shop

We will make reasonable efforts to review legitimate concerns.

Nothing in this policy prevents customers from exercising lawful payment dispute rights.

37. Refunds for Cancelled Orders

If an order is successfully cancelled after payment has been collected, we will issue an appropriate refund.

The final time required for the refund to appear depends on the payment method and financial institution.

38. Unavailable Merchandise

If an ordered product becomes unavailable and cannot be fulfilled, we may cancel the affected item and issue an appropriate refund.

39. Pricing Adjustments

Unless otherwise stated, we generally do not provide retroactive price adjustments when a product price changes after purchase.

40. Free Standard Shipping

Our Shipping Policy may provide free standard outbound shipping.

Free outbound shipping does not automatically mean that discretionary return shipping is free.

41. Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, waive, or restrict non-waivable rights available under applicable United States federal or state law.

Where applicable law provides additional protection, the applicable legal requirement will control.

42. Policy Changes

We may update this policy from time to time to reflect changes in:

• Business procedures

• Fulfillment practices

• Customer service practices

• Technology

• Applicable requirements

Changes will be posted on impericona.shop.

43. Existing Orders

Policy updates will not unlawfully eliminate rights that have already arisen from an existing transaction.

44. Contact Information

For all questions regarding:

• Returns

• Refunds

• Exchanges

• Damaged products

• Defective products

• Incorrect merchandise

• Missing items

• Order cancellations

contact:

Store Name: impericona.shop
Website: impericona.shop
Email: info@impericona.shop

Please include your order number whenever contacting us about an existing purchase.

We appreciate your business and will make reasonable efforts to handle eligible return and refund requests fairly and efficiently.